Kizik UK

Royal Mail Tracked 48 Service

• Available in mainland UK, Northern Ireland & the Channel Islands.

Service Details

• Allow 3-5 working days for delivery following dispatch.
• During sale or holiday periods, please allow more time for delivery.
• Excludes Saturdays, Sundays & public holidays.
• Once your order ships, you'll receive a confirmation email with your tracking number.

Royal Mail Tracked 24 Service

• Perfect if you want your order a little quicker
• Available in the mainland UK, Northern Ireland & the Channel Islands.

Service Details

• Allow 2-3 working days for delivery.
• During sale or holiday periods, please allow more time for delivery.
• Excludes Saturdays, Sundays & public holidays.
• Deliveries to Northern Ireland, the Scottish Highlands and the Channel Islands may take longer.
• Once your order ships, you'll receive a confirmation email with your tracking number.

We aim to process orders as soon as possible during our opening hours. There are occasions where orders are delayed for dispatch including but not limited to, sale or holiday periods, large orders or stock issues. We will update you as soon as possible where there is stock issues or an unexpected delay in your order. 

Once orders are confirmed we cannot guarantee changes can be made. This includes changes to delivery address, shipping options, item changes or cancellations. Please check all details before confirming the order.  

We will of course try to accommodate any requests made, please email our team on support@kizik.co.uk as soon as possible including your order number and changes you would like applied.

We do not part ship orders so please let us know if an item is missing upon delivery.

For any lost or missing deliveries, please contact us no later than 10 working days after scheduled delivery for us to investigate this with the courier. In the event of a missing or lost parcel, we may require the customer to confirm non-receipt in writing by completing a form and/or to provide supporting information for investigation purposes. If we are contacted outside of this period or there is failure to provide requested additional information this may prevent us from replacing or refunding orders.