Kizik UK

How do I make an online return?

Our change of mind policy applies in addition to, and does not affect your statutory rights. Kizik UK has a strict Customer Return Policy and Procedure to ensure that each item is dealt with quickly and professionally.

We will allow a change of mind return for refund, provided that the item in question is:

• An item purchased at Kizik.co.uk
• Returned within 30 days of purchase
• In original purchased condition with tags attached
• In original & undamaged packaging
• Has not been worn or washed
• Not damaged in any way

As long as you haven’t worn your Kiziks outside and you’re within 30 days of your original order date, take three simple steps (see what we did there?), and we’ll make it right:

‎1. Visit Kizik Returns and enter the order number and product code from your order confirmation email sent to the email address used to make the purchase.

2. Select the return reason, and enter you contact details. Then click to proceed generating your shipping label. Enclose your original Dispatch Note within your parcel.

3. You can either print out the label at home or use the QR code at the local Post Office where they can print for you. Use the packaging your Kiziks came in, be sure to cover the original delivery label.

Be sure to keep your receipt for shipping until your return has been processed.

Only original condition Kiziks can be returned! If you’ve worn your Kiziks outside, they’re not in original condition and should not be returned.

Please ensure tags are still intact and that the items are unworn, unwashed, undamaged, and undeniably still beautiful, so we can give you your full refund. Items that are clearly dirty, stained, smelly, covered in pet hair, washed, and/or have obviously been used do not fall under this return policy. 

You will know the refund was initiated when you receive an email confirmation from us.

If you have purchased via a retailer or third party store, you will need to contact them directly. They will assist you with the Return Process. You will be unable to return your order to Kizik UK directly.